Return & Refund Policy

In Store:

Footwear item may be returned within 30 days of purchase in undamaged original packing and in unworn condition with the receipt.

All sale footwear may be returned for exchange or store credit within 30 days.

Handbags, wallets, socks, shoe care and accessories are final sale.

Web Orders:

Footwear items may be returned within 30 days of purchase in original packaging
and in unworn condition with the receipt.

Handbags, wallets, socks, shoe care and accessories are final sale.

Items can be returned in store or shipped back.

Please contact the Chatbot in the bottom right of the screen.

Or The Shoe Box Office, 101 Osler Dr. Dundas, ON # (905) 628-9212

Or  theshoeboxdundas@gmail.com.


Some restrictions may apply.

All shipping and shipping related cost for returned product are the sole responsibility of the purchaser.