Return & Refund Policy
In-Store:
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Footwear items may be returned within 10 days of purchase in unworn condition, with the receipt, and in undamaged original packaging.
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All sale items are final sale.
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Handbags, wallets, socks, shoe care products, and accessories are final sale.
Web Orders (The Shoe Box Only):
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Footwear items may be returned within 30 days of purchase in unworn condition, with the receipt, and in the original packaging.
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All sale items are final sale.
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Handbags, wallets, socks, shoe care products, and accessories are final sale.
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Items may be returned in-store or shipped back.
For assistance, please contact the Chatbot in the bottom-right corner of the screen.
Or reach out to The Shoe Box Office:
101 Osler Dr., Dundas, ON
(905) 628-9212
theshoeboxdundas@gmail.com
Some restrictions may apply.
All shipping and shipping-related costs for returned products are the sole responsibility of the purchaser.