Return & Refund Policy

 

In-Store:

  • Footwear items may be returned within 10 days of purchase in unworn condition, with the receipt, and in undamaged original packaging.

  • All sale items are final sale.

  • Handbags, wallets, socks, shoe care products, and accessories are final sale.


Web Orders (The Shoe Box Only):

  • Footwear items may be returned within 30 days of purchase in unworn condition, with the receipt, and in the original packaging.

  • All sale items are final sale.

  • Handbags, wallets, socks, shoe care products, and accessories are final sale.

  • Items may be returned in-store or shipped back.


For assistance, please contact the Chatbot in the bottom-right corner of the screen.
Or reach out to The Shoe Box Office:
101 Osler Dr., Dundas, ON
(905) 628-9212
theshoeboxdundas@gmail.com

Some restrictions may apply.
All shipping and shipping-related costs for returned products are the sole responsibility of the purchaser.